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Patient Engagement


Decreasing Dialysis Patient-Provider Conflict - Provider Manual

This Decreasing Dialysis Patient-Provider Conflict (DPC) toolkit contains multiple resources that will help train your staff to more effectively cope with conflict, identify the root causes of conflict in an effort to prevent future conflict, and to help them grow professionally in their ability to understand conflict.

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Decreasing Dialysis Patient-Provider Conflict: Tips on Cultural Awareness

This document provides tips on cultural awareness and how to best interact with all patients, regardless of ethnic, religious, or social background.

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Decreasing Patient-Provider Conflict: Building Bridges

This document outlines steps to take to appropriately respond to, and resolve conflict in the dialysis facility.

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